Welcome to the SHE London Luxury Lash Collection website. By accessing or using this website, you are acknowledging that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions.
If you require more assistance you can contact us by emailing and you will receive a response within 48 hours.
SHE London accepts the following forms of payments through PayPal:
For your convenience, we also accept PayPal Payments.
All Credit Card and PayPal Payments are processed through PayPal to ensure privacy and security. PayPal is a secure form for your payment. Used by millions of people daily, PayPal is a heavily encrypted third party payment processor. Greatly accommodating, PayPal accepts all major cards (Visa, MasterCard, American Express, and Diners cards). It also allows for debit card and eCheque purchases. You do not need a PayPal account to use their payment service.
Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world. Furthermore, all personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, nor loaned. Your personal information is used solely and exclusively for the purpose of fulfilling your order and making your buying experience a success.
2. YOUR ACCOUNT
You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contact us.
Alternatively, you can update your details through the “my account” page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.
Your account can be cancelled at any time by contacting us.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in SHE London, incl. best interests to do so.
To be eligible to purchase goods on this website and lawfully form contracts on under English law you must: (a) register on the Site; and (b) be the holder of a valid debit/credit card.
All prices listed for products available on are inclusive of VAT and are exclusive of delivery charges. The total cost of your order is the price of the products ordered, together with the delivery charges as set out in the Delivery section of the Site.
5. PRODUCT DESCRIPTIONS
We promise to take due care to ensure that the descriptions, images, and prices of the products sold on this website are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.
Although we aim to keep our website as up to date as possible, the information including product descriptions appearing on our website at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. See Section 8 below.
6. PURCHASE RELATED POLICIES
The products and services available on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, that you purchase or otherwise receive from us.
Please note that samples are subject to availability.
We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
7. PLACING AN ORDER AND ORDER ACCEPTANCE
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the by clicking on the ‘Checkout’ button at the end of the on-line order process.
Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from SHE London.
Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the cancellation section of the site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, please email
You may pay using any of the methods specified on our website. You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
9. RETURNS & EXCHANGES
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges.
10. DAMAGED/FAULTY/INCORRECT ITEMS
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items.
Please notify us immediately by email on . To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
11. TITLE TO GOODS
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
We will deliver the goods in accordance with the delivery option selected by you during the order process. See delivery section of the site. Any delivery timescales quoted to you are indicative only. We do not accept any liability whatsoever for delayed delivery caused by any third party.
13. ACCEPTANCE OF GOODS
You must inspect the product/s once you receive them. You will be deemed to have accepted product/s unless you notify us that you wish to cancel the order and/or return the product/s in align with the SHE London Return Policy. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory consumer rights are not affected.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us.
The entire content published on this website, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of . Copyright 2017, SHE London, Inc. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order with . Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the website.
15. CHANGES TO TERMS
16. CHANGES TO PRODUCTS & PRICES
SHE London, Inc. reserve the right to make changes to the products and prices listed on this website, and to other content of this website, at any time without notice. While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors, or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
17. DUTIES & TAXES
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by SHE London, Inc.
18. RESOLVING YOUR CONCERNS
19. YOUR OBLIGATIONS AND RESPONSIBILITIES